Returns and Refund Policy

Sustainable Soapery & Skincare - Returns and Refund Policy

We want you to be 100% satisfied with your purchase.  If you are not happy, we will arrange a refund or exchange in accordance with the following terms:

If 21 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and be in the original packaging. We are sure you will appreciate that we cannot accept returns of used items, for hygiene reasons.

To complete your refund, please use the contact form and state your order number, full name and address and the reason you wish to return the item.  Please also state if you wish to receive a replacement item or a refund of the item.  We are sorry that we cannot credit shipping costs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund or exchange.  Credit will be applied upon confirmation or a new item will be shipped.

To return your product, you should mail to: Sustainable Soapery & Skincare, Glan Gors Farm, Llanllyfni, Caernarfon, Gwynedd. LL546RT.  Shipping costs are non-refundable.